Terms & Conditions

Effective Date: 1 August 2025
Last Updated: 1 August 2025

Welcome to Rose + Ember! By accessing or using our website and services (including The Ember Channel, The Foundry, and any resources or content we provide), you agree to be bound by the following Terms & Conditions. Please read them carefully. If you do not agree with these terms, please do not use our site or services.

1. Who We Are

Rose + Ember is a boutique digital agency and educational platform for entrepreneurs and small business owners.

Website: www.roseemberfoundry.com
Business Location: Brisbane, QLD, Australia
Contact: hello@roseemberfoundry.com

2. Use of Our Site and Services

You may use our website and services only if you:

Are at least 18 years old
Agree to use them for lawful purposes only
Provide accurate information when signing up or making a purchase

We reserve the right to deny access, suspend accounts, or terminate services if you violate these terms.

3. Intellectual Property

All content on our website and learning platform—including text, branding, designs, graphics, videos, downloads, worksheets, templates, and course material—is the exclusive property of Rose + Ember unless otherwise stated.

You may not:

Copy, reproduce, or share content without express permission
Resell or redistribute course material or services
Use our trademarks or branding without written consent

You may use resources for personal business use only.

4. Payments and Refunds

All pricing is listed in AUD unless otherwise specified.

Payments for digital products and services are processed securely via third-party providers.
Subscription services (such as The Ember Channel) are billed on a recurring basis unless canceled.
We do not offer refunds for digital content, downloads, course memberships, course purchases or completed services. If you are unhappy, please contact us—we’re humans and we care about your experience.

5. Account Access and Security

You are responsible for maintaining the confidentiality of your login credentials. Do not share your account with others.

If you believe your account has been compromised, contact us immediately at hello@roseemberfoundry.com.

6. User Conduct

You agree not to:

Misuse the platform or attempt to gain unauthorized access
Post or share inappropriate, defamatory, or offensive content
Engage in spam or harass other users (if/when community features are enabled)

We reserve the right to remove content or suspend accounts that breach these rules.

7. Availability and Modifications

We aim to keep our services up and running smoothly, but we may occasionally need to:

Modify or discontinue parts of the platform or website
Suspend access for maintenance or updates
Change pricing or terms of service (with notice)

We will communicate major changes where possible via email or on-site notifications.

8. Disclaimer

Our content is provided for educational and informational purposes only. While we aim to be helpful and accurate, we make no guarantees or warranties about the outcomes of applying our resources, advice, or services.

Results will vary depending on individual effort, business model, market conditions, and other external factors.

9. Limitation of Liability

To the fullest extent permitted by law, Rose + Ember is not liable for:

Any indirect or consequential losses
Loss of data, income, or business opportunities
Issues arising from the use or inability to use our services or platform

Our total liability is limited to the amount paid by you for our services in the 3 months prior to the issue.

10. Governing Law

These Terms & Conditions are governed by the laws of Queensland, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of Queensland.

11. Contact Us

If you have any questions about these terms, reach out at:
Email: hello@roseemberfoundry.com